WEBSITE CARE

Complete website support for peace of mind, ongoing results and growth.

OVERVIEW

Your website plays a crucial role in the success of your business.

It generates leads, customers and revenue. It’s how customers find you. But like any software, websites require maintenance to keep them working properly.

Your website performance, it’s load time, downtime and uptime are all dependent on your software, themes and plugins being up to date and functioning as they should.

Your website growth, its fresh content, analytics monitoring and design changes, are all dependent on you having someone making sure all updates to the website are done in a smooth and error-free fashion.

If you value your website and the role it plays in your business, then you need to also value website maintenance.

APPROACH

We offer more than website support and maintenance. We supply the tools and knowledge for growth.

Our website care and maintenance plans can help you focus on what you’re good at too. No long-term contract and you can cancel anytime!*

FEATURES

Our website maintenance plans will keep your website healthy, safe and online.

When you sign up for one of our plans, we keep your website visible and running smoothly and safely for your audience. No contract or commitment — just peace of mind.

Our maintenance plans include:

Secured Hosting

We make sure your website hosting is secure to keep your website safe and secure.

SSL Certificate

We improve the website security with an SSL certificate that is trusted in 99.9% of all major browsers.

24/7 Monitoring

Your site will benefit from regular malware, security scans. In addition to monitoring website uptime and domain blacklists.

Website Backups

We take daily, weekly and/or monthly website backups. In the event something happens, we will restore your site from backup for free.

Software / Plugin Updates

We will keep your core software and plugins updated so that it is not susceptible to known vulnerabilities.

Database cleaning / optimisation

Optimising your database can clean up unnecessary data so your site runs faster and more efficiently.

Preventative Maintenance

Preventative maintenance helps to ensure all your website runs smoothly and that your business isn’t disrupted.

Detailed Monthly Reports

So you can know exactly what’s been done, and how your website is performing.

Client Dashboard

A single point of access to monitor real-time data and metrics including analytics, support requests, contracts and documentation.

Training Video Access

Our tutorial videos are created just for beginners. We’ve crafted tutorials to teach you to use some of the tools and features for your website. WordPress Only.

Website Support

All our care plans come with either Online / Email and/or Telephone support. Get support help 24 hours a day, 7 days a week, 365 days a year.

Support Time

Including bug fixes, performance updates, content changes, adding or editing pages / posts / images.

Custom Hardening

Website security is taken very seriously, we apply custom security measures to each website.

Anti-DDoS

Our DDoS security services keep businesses up and running smoothly while in the midst of an ``Distributed Denial of Service`` attack.

404/Login Protection

We use 404 and brute force login detection to stop bots that are scanning for vulnerabilities.

Licence renewals

We’ll ensure that any premium themes or plugins are updated to the latest version, and pay for any associated renewal fees.

Priority Support

We’ll ensure that any premium themes or plugins are updated to the latest version, and pay for any associated renewal fees.

Unlimited Small Tasks

Save time and let us add, remove and edit content on your website. Get content updates, plugins installed, CSS style changes, and more.

Performance Optimisation

We’ll monitor your sites search ranking, visitor rates and conversions and look for continual ways to improve performance.

Website Review

We will review your website and make suggestions on potential improvements that can be made to your website to improve search engine ranking, website speed and performance.

Coaching Calls & Advice

Our weekly, monthly or quarterly coaching calls will keep you on track to help you achieve your business goals.

Strategy Calls

We’ll jump on a call with you to check in with your business objectives, and discuss how your website can help achieve them.

Advance Reporting Metrics

With advanced reporting metrics, you get a real-time look into how your website is performing.

Search Engine Optimisation

SEO is a requirement for any well-developed website. Or, rather, it is if you want to be found and indexed on the search engines.

INVESTMENT

Website care packages for your business… whatever stage of business you are at.

Whether you’ve been in business for years, or you’re yet to put your toe in the water, we’ve got membership packages to match your needs and budget.

  • £ 99
    per month

  • STARTER

  • For business websites built with WordPress only.

    • Secured Website Hosting
    • SSL Certificate
    • 24/7 Security Monitoring
    • Weekly Website Backups
    • Software Core / Plugin Upgrades
    • Database Cleaning / Optimisation
    • Preventative Maintenance
    • Client Dashboard
    • Training Video Access (WordPress)
    • Online / Email Support
    • 48hr Support Response Time
    • 60 Min Support Time
    • Custom Hardening
    • Anti-DDoS
    • 404/Login Protection
    • Monthly Maintenance Report
    • Licence renewals
    • Priority Support
    • Unlimited ‘Small Tasks’
    • Quarterly Website Review
    • Quarterly Coaching Calls & Advice
    • Quarterly Web Strategy Call
    • Performance Optimisation
    • Advanced Reporting Metrics
    • Search Engine Optimisation

  • Subscribe >
  • £ 399
    per month

  • BUSINESS

  • For websites and ecommerce built with WordPress, Drupal and Magento.

    • Secured Website Hosting
    • SSL Certificate
    • 24/7 Security Monitoring
    • Daily Website Backups
    • Software Core / Plugin Upgrades
    • Database Cleaning / Optimisation
    • Preventative Maintenance
    • Quarterly Maintenance Report
    • Client Dashboard
    • Training Video Access (WordPress)
    • Online / Email / Telephone Support
    • 24hr Support Response Time
    • 60 Min Support Time
    • Custom Hardening
    • Anti-DDoS
    • 404/Login Protection
    • Licence renewals
    • Priority Support
    • Unlimited ‘Small Tasks’
    • Quarterly Website Review
    • Quarterly Coaching Calls & Advice
    • Quarterly Web Strategy Call
    • Performance Optimisation
    • Advanced Reporting Metrics
    • Search Engine Optimisation

  • Subscribe >
  • £ 999
    per month

  • COMPLETE

  • For businesses looking for growth built with WordPress, Drupal & Magento.

    • Secure Website Hosting
    • SSL Certificate
    • 24/7 Security Monitoring
    • Daily Website Backups
    • Software Core / Plugin Upgrades
    • Database Cleaning / Optimisation
    • Preventative Maintenance
    • Monthly Maintenance Report
    • Client Dashboard
    • Training Video Access (WordPress)
    • Online / Email / Telephone Support
    • 8hr Support Response Time
    • 120 Min Support Time
    • Custom Hardening
    • Anti-DDoS
    • 404/Login Protection
    • Licence renewals
    • Priority Support
    • Unlimited ‘Small Tasks’
    • Monthly Website Review
    • Monthly Coaching Calls & Advice
    • Monthly Web Strategy Call
    • Performance Optimisation
    • Advanced Reporting Metrics
    • Search Engine Optimisation (Starter)

  • Subscribe >

UNSURE?

What will poor maintenance cost you?

“Just like your car, it costs more to fix it than it does to maintain it properly. Regular oil changes help keep your car running properly, regular site maintenance helps keep your website running properly.”

Missed issues (whether through inexperience and neglect) can damage the look and functionality of your website. When that happens, you have a choice to make. One, you try and fix it yourself, in which case you may do further damage. Or two, you can then pay the (sometimes hefty) price for someone experienced to fix it.

Of course sometimes the cost is more than money. Sometimes the only solution to a problem is restoring a very old backup (and possibly losing content changes, sales orders and contact entries along with it).

You wouldn’t fight a court battle without a lawyer, so why would you try to maintain your own website if you’re not a web professional?

Want to find out more?

Get In-touch

* Cancel any time is for website care plan only customers. All websites built by The Random Agency come with a mandatory 12 months website care plan. Cancellation within the first 12 months is not an option.